CANCELLATION POLICY. Online sales may only be cancelled up until Merchandise is loaded on the truck for delivery, generally three days prior to the delivery date. Express/Next Day Delivery orders are not eligible for cancellation. Once merchandise is loaded, the order cannot be cancelled and will be treated as a return. Refunds may take up to 14 business days to process.
REFUND POLICY. You may receive a total refund of any monies for furniture only if you cancel the sale within 48 hours of the date of purchase. If you charged your purchase to a credit account, we will credit your charged account. Any other refund will be made by check and mailed. If you cancel the sale after 48 hours but before delivery, only 80% of the purchase price will be refunded. No refunds will be made nor will the order may be cancelled after the merchandise has been delivered in good condition, in the case of special orders or for express or next day delivery orders. Once a merchandise is delivered, delivery fees are NON-REFUNDABLE.
For purchases made in a Rooms To Go showroom, no refunds are available and sales cannot be cancelled after merchandise has been delivered. A total refund is available only if there has been no delivery and you cancel the sale within 48 hours of the date of purchase. If you do not cancel the sale within 48 hours, but cancel prior to delivery, only 80% of the purchase price will be refunded.