Customer Service

Contact Us

Mailing Address

100 Plaza Pradera SC, Suite 20 PMB
Toa Baja, PR 00949-3840

Internet Sales:

Monday - Friday 9:00am - 5:00pm Puerto Rico
Saturday 9:00am - 4:00pm Puerto Rico
787-251-1700 Option #1
1-866-766-6846 Option #2
servicio@roomstogo.com

All Other Inquiries & Customer Service:

Monday - Friday 9:00am - 5:00pm Puerto Rico
Saturday 9:00am - 4:00pm Puerto Rico
787-999-9777
servicio@roomstogo.com

Customer Satisfaction is our first concern

Internet Sales:

Roomstogo.pr has an Internet Sales staff available to answer website related questions.

Here is how our Internet Sales staff can help:

  • Assist with purchase from roomstogo.pr
  • Provide more information about a specific piece of furniture or collection
  • Help navigate the website
  • General questions about roomstogo.pr

Monday - Friday 9:00am - 5:00pm Puerto Rico
Saturday 9:00am - 4:00pm Puerto Rico
787-251-1700 Option #1
1-866-766-6846 Option #2
servicio@roomstogo.com

Customer Care Center

The Customer Care Center staff can assist once a purchase has been made, for both online and showroom orders. They can help with delivery and other "after the sale" situations.

Here is how our Customer Care Center can help:

  • Answer questions regarding delivery
  • Schedule follow-up service
  • General questions about Rooms To Go

Monday - Friday 9:00am - 5:00pm Puerto Rico
Saturday 9:00am - 4:00pm Puerto Rico
787-999-9766
servicio@roomstogo.com

Customer Service Information

Terms and Conditions of Sale, Limited Product Warranty and Dispute Resolution/Arbitration Agreement
Company policies and procedures.

Delivery & Shipping
Delivery policy, shipping area and estimated costs.

Customer Support
Contact us by phone, email or web form.

Common Questions
Frequently Asked Questions

Cancellation/Refund/Return Policy
View our return, refund and cancellation policies.

Company Information

Employment/Join Our Team
View open positions and apply to join our team.

Contact Us
Corporate mailing address, showroom assistance and customer support.

Recycling
Learn more about our award winning recycling program.

History
Find out how Rooms To Go became America's #1 independent furniture retailers

Privacy
We care about protecting your safety and privacy - let us tell you how.

Terms of Use
Website specific policies and procedures.