What are your Customer Service hours and phone number?
Monday - Friday 9:00am - 6:00pm PR Saturday 9:00am - 6:00pm PR 787-251-1700 Option #1 1-866-766-6846 Option #1 firstname.lastname@example.org
All Other Inquiries & Customer Service:
Monday - Friday 9:00am - 5:00pm Puerto Rico Saturday 9:00am - 4:00pm Puerto Rico 787-999-9777 email@example.com
Where do I go to get parts?
Missing Parts: If you are missing parts from delivery, please contact our customer care center at 787-251-1700. An agent will need to confirm your request to be sure the correct part is ordered. For best results, please have your order number available when calling.
Replacement Parts: If you are seeking to purchase replacement parts not covered under our service warranty, please contact our customer care center at 787-251-1700 so that we may check the availability and cost of the parts you seek to order. This may include drawer handles, cushion casings, and cushion cores or other attached parts.
Note: Parts available at our distribution center may take 3-5 days for delivery by ground mail. All other Items may take 3-5 weeks for delivery and are shipped directly from the manufacturer to your home delivery address.
How do I cancel my online order?
CANCELLATION POLICY. Online sales may only be cancelled up until Merchandise is loaded on the truck for delivery, generally three days prior to the delivery date. Once merchandise is loaded, the order cannot be cancelled and will be treated as a return. Refunds may take up to 14 business days to process.
REFUND POLICY. You may receive a total refund of any monies for furniture only if you cancel the sale within 48 hours of the date of purchase. If you charged your purchase to a credit account, we will credit your charged account. Any other refund will be made by check and mailed. If you cancel the sale after 48 hours but before delivery, only 80% of the purchase price will be refunded. No refunds will be made nor will the order may be cancelled after the merchandise has been delivered in good condition, in the case of special orders or for express or next day delivery orders. Once a merchandise is delivered, delivery fees are NON-REFUNDABLE.
Who do I call if I have a problem?
We have an Internet Sales Support Staff ready to help you with your questions about our products and services. Please visit the support section of our web site for further information.
What are the Terms and Conditions of Sale?
Online : ONLINE TERMS AND CONDITIONS OF SALE, LIMITED PRODUCT WARRANTY AND DISPUTE RESOLUTION/ARBITRATION AGREEMENT
Show room : SHOWROOM TERMS AND CONDITIONS OF SALE, LIMITED PRODUCT WARRANTY AND DISPUTE RESOLUTION/ARBITRATION AGREEMENT
Rooms To Go Outlet : ROOMS TO GO OUTLET TERMS AND CONDITIONS OF SALE, LIMITED PRODUCT WARRANTY AND DISPUTE RESOLUTION/ARBITRATION AGREEMENT
Does the color of the physical merchandise differ from what is on the site?
Because settings on individual monitors vary, it is often hard for us to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers, and monitors. If you have questions about a particular color of an item, you may wish to email or call our Internet Sales Support Staff at 787-251-1700 Option #1 or via email firstname.lastname@example.org.
What if I receive an error during checkout?
Because settings on individuals' browsers vary, along with a host of other conditions affecting online transactions, you may receive an error during our checkout process. We apologize for any inconvenience this may cause. Please call or email our Internet Sales Support Staff at 787-251-1700 Option #1 or via email email@example.com to complete your transaction.
Where does Rooms To Go deliver?
Use our Zip Code verifier to check if we deliver to your area.
Does Rooms To Go charge for shipping and delivery?
For an estimated delivery cost, please use our Zip Code verifier to determine your delivery zone.
Can I track my order?
Yes. You will need to have your order number ready when you call our Customer Care Center.
What are my shipping options?
Delivery is available, at an additional charge, for a majority of our furniture.
Will I be contacted regarding my delivery?
Yes. After your purchase has been made and confirmed, you will receive an order confirmation via e-mail. The order confirmation will include the items you have purchased, the amount paid, delivery date, shipping and billing addresses and a confirmation number. You will also receive a phone call 48 hours prior to your delivery date confirming your delivery.
If you need to change your delivery date please contact one of our Customer Service Representatives. They are available to take your call Monday-Friday 9:00am-5:00pm, and Saturday 9:00am-4:00pm PR. Please remember to report all problems immediately so that we can correct the problem in a timely manner.
If you have purchased in our Store please call 787-999-9777.
What if my merchandise is delivered damaged?
If there is a problem with your furniture during delivery, you can contact one of our Customer Service Representatives. They are available to take your call Monday-Friday 9:00am-6:00pm, and Saturday 9:00am-4:00pm PR. Please remember to report all problems immediately so that we can correct the problem in a timely manner.
Please call 787-977-9777.
Will you help me setup my furniture?
Most furniture is delivered from the truck to the inside of your home and is set up for you. Exceptions are selected items (including, but not limited to, occasional tables, sofa tables, entertainment consoles, some dining tables), which require some assembly on your part. These items usually say "partial assembly required" on the product information page and will not be assembled by the driver.
Will my furniture need assembly?
Most of the furniture we offer for delivery is fully assembled and will be set up for you. Some furniture (including, but not limited to, occasional tables, sofa tables, entertainment consoles, some dining tables), however, may require some assembly on your part. These items usually say "partial assembly required" on the product information page and will not be assembled by the driver.
Will I be charged sales tax?
Applicable sales tax will be added during checkout.
Can I pick up my furniture?
If you purchase in one of our showrooms, customer pick up at our central Distribution Center is available. In some pieces, pick up may also be available at various showroom locations. Pick up locations and hours vary according to your place of purchase. Please ask a salesperson for details in your local market. Call us for orders placed online be picked up.
Can I view furniture from online in a Showroom?
Some products that we sell online are available in our showrooms. As you browse online you will come across rooms that ask you if you would like to see in store." By clicking the box you will be taken to a page that shows you which showrooms carry that particular item.
Can I redeem my gift card online?
Yes. Shop roomstogo.pr, choose the merchandise you wish to buy and add it to your shopping cart. At Checkout, a space is provided to enter the gift card number, which is located on the back of the gift card, as well as the PIN number, also provided on the back.
Can I check my gift card balance online?
How do I buy gift cards?
Can I make a credit payment online?
Does roomstogo.pr offer financing?
Yes. Apply for our Financing Program. Once you are approved, you may use your line of credit to purchase online or in any Rooms To Go or Rooms To Go Kids showroom.
What Forms of Payment does Rooms To Go Accept?
What is your policy regarding International Credit Cards?
Please contact Internet Sales Support if you are interested in placing an order to an international address or in using a credit card issued from an international bank. Internet Sales Support is available Monday - Saturday 9:00am - 6:00pm at 787-251-1700 Option #1 or via email firstname.lastname@example.org.
When will I be billed for my furniture if I financed my purchase?
Rooms To Go requires a down payment equal to sales tax and delivery. The Rooms To Go credit card cannot be used for required down payment of sales tax and delivery.
Customers will begin to receive statements from the finance company within 60 days following the date of delivery. You will not be billed or receive a statement prior to accepting the furniture into your home.
Is your site secure?
Yes! Security remains the primary concern of on-line consumers, and here at Rooms To Go we have taken the necessary steps in securing your online information. We have implemented secure connections on your Checkout Process, as well as your Account Information.
Will you sell my information?
No. The information that roomstogo.pr collects will not be sold to a third party. Your information is used by roomstogo.pr to better our site and make it more convenient for you, our valued customer.
What if my billing and shipping address are different?
Online retailers are subject to a considerable amount of fraudulent purchases if steps are not taken to protect against them. Online purchases do not allow for physical ID verification, therefore, we require that all online purchases be delivered to an address that has been verified through the customer's billing account. This allows us to ensure we are delivering to the person whose account is charged for the purchase.
What is your cancellation and return policy?
How do I setup a return?
If you have found a problem with your furniture and would like to return it, please view our Cancellation/Refund/Return Policy.
Can I return my items to your store?
Our showrooms are not equipped to accept return merchandise. Once authorized by our Internet Sales Support Staff, you will be advised as to the most efficient return shipment method.